What to do – and avoid – when people ignore your message

first_imgImagine this. You’ve had a bad day at work. For months, you’ve been trying to persuade everyone to recycle. No one is complying. In frustration, you send out a mass email. “Only 5% of staff is putting paper in the recycling bins. We need to do better,” you say.Bad move.Why? When we are deciding whether to do something, we typically look to see what others are doing (“social proof”). As Robert Cialdini has thoroughly documented, we’re compliant creatures. If we see everyone else is ignoring the recycling bins, we’ll ignore them too.If you lament that no one is listening, no one will listen. By emphasizing inaction, you discourage the very behaviors you’re seeking.If you want action, make people feel they are are part of something positive: “We’re aiming for 100% of paper recycled by Friday – and we’re on our way there.”If you’re at a nonprofit that’s attracted hundreds of donations when you wanted thousands, don’t say, “Fewer people have supported our cause this year. So many kids are going without lunch. We really need your help.”Say: “Your donation will provide a school lunch to Jason every day this year. Join the hundreds of donors supporting kids like him.”Here are three tips for turning your frustration over what isn’t working into a message that compels action – instead of more inaction.1. The number one thing you can do to overcome resistance is to celebrate and publicize the people who are taking action. It will help inspire the ones who aren’t.2. If you don’t have enough people to highlight, try getting just one – preferably a person who people respect (or who has authority). Ask that person to explain why he or she is taking action. Maybe you’re not the best messenger and that person would be better.3. Last, if you can’t succeed on those fronts, try to convert just regular one person. Then ask that person to explain why they changed their mind. Converted skeptics are the most motivating of any messenger for the people who have failed to act. The people who aren’t on your side are more likely to relate to someone who once felt like them.Bottom line? Accentuate the positive if you want a positive reaction.last_img read more

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The number one villain in the way of good decisions

first_imgOne of the worst things we can do when making decisions is to frame them too narrowly. This can lead us to the wrong thought process – and false choices.As Dan Heath puts it in his new book, “The first villain of decision making, narrow framing, is the tendency to define our choices too narrowly, to see them in binary terms. We ask, ‘Should I break up with my partner or not?’ instead of ‘What are the ways I could make this relationship better?’ We ask ourselves, ‘Should I buy a new car or not?’ instead of ‘What’s the best way I could spend some money to make my family better off?’”Or – to put this in nonprofit terms – we ask, “Should we have an event or not? Should we blog or not? Should we get rid of that board member or not?”Dan’s new book Decisive is all about this kind of problem. Decisive: How to Make Better Choices in Life and Work provides practical ways to beat narrow framing and other villains of decision making. Here are two of his tips (and I quote):1. Consider opportunity cost. If you are considering an investment of time or money, ask yourself, “What is the next best way I could spend this time/money?” If you can’t come up with any other combination that seems enticing, you should feel more confident that you’re making the right investment. 2. Multitrack your options. Always try to think AND not OR. Can you avoid choosing among your options and try several at once? For instance, if you’re deciding whether to invest time in Spanish lessons or ballroom dancing classes, do both for a while until one of them “wins.” Or, rather than hire one employee out of three candidates, could you give all three a 2-week consulting project so that you can compare their work on a real-world assignment?For more tips, join a free Network for Good webinar with Dan today at 1 pm Eastern. Register here.PS for fun, here is one of Dan’s great teaching videos on giving better presentations. It draws on his book, Made to Stick.last_img read more

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Build Your Online Presence with Pro Bono

first_imgWe know it’s hard to tackle the never ending list of tasks associated with building an online presence. Lucky for nonprofits, pro bono professionals are ready to help boost your online image via social media, online fundraising, email marketing, and SEO Because of organizations like the Taproot Foundation and Catchafire it’s much easier to find pro bono consultants who are willing to provide their talents at no charge to a nonprofit like yours.If pro bono is new to you, projects that are compartmentalized—photography, newsletter design, and copyediting—are great places to start. Projects like designing an entire website or creating a communication strategy are more complex and best approached when you are prepared to invest the time and staff resources to work with a pro bono consultant over a longer period of time. Although these projects are more advanced, they often result in long-lasting relationships with your consultants and can create invested champions for your cause.To start planning how you can use pro bono to maximize your online presence, download our chart to assess what pro bono projects your nonprofit is ready for.Once you’ve identified your projects, check out how you can secure pro bono help at the Taproot Foundation’s website.last_img read more

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Rocking the Case Study

first_imgI’m a huge fan of case studies. They’re an incredible tool to showcase your nonprofit’s work, demonstrate social proof, and gain more supporters. Jay Baer’s Youtility explains the power of case studies in greater detail, but here are a few ways you can use this approach to support your fundraising and marketing efforts: 1) Get testimonials. Tell the story of why people support your organization. Ask questions such as:Why are you passionate about this issue?When did you start learning about this issue?Why do you choose to support our organization?By gathering this information, you’ll not only have endorsements for your cause, but you can also use responses to inform your marketing and donor recruitment strategies.2) Document how you spent money. Did you dedicate a large portion of funds to operational expenses? Why? What impact did it have? Once you explain that to donors, they’ll better understand how you fulfill your mission, and why it’s important to have operational expenses. Every penny of your budget doesn’t have to go to on-the-ground work, but you do have to demonstrate how operations are vital to ensuring the services you provide are making a positive change. 3) Survey those you help. Ask your constituency how they’ve found your services. Do they see your nonprofit as a vital member of their community? Would they be able to get where they are without you?If those answers affirm your work, ask respondents if you can use a quote in your case study. Most will be happy to help. In some cases, if you provide them with links and social media messages, they’ll share the study with their network, too. If the answers bring up questions or poke holes in your work, pay attention to that. That’s a great opportunity to take feedback and turn it into something positive.Have you created a case study before? What were the results? How did you share it with supporters?last_img read more

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Free webinar: Turn first-time donors into repeat givers

first_imgHow many of your first-time donors go on to give again? What kind of impact would it have on your fundraising if you could retain more donors each year? We’ve asked two of the best fundraising experts to share their secrets. Join our free webinar on Tuesday, September 24 at 1pm EDT to learn from Jay Love and Tom Ahern as they show you how to create a communication plan that will help you retain more donors and raise more money. Register here.If you’d like to see more long-term benefits from your year-end fundraising and donor acquisition efforts, you do not want to miss this session.Turn First-Time Donors Into Repeat DonorsTuesday, September 24th 2013 1 pm EDTlast_img

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Four Essential Tips for Planning Year-End Email Campaigns

first_img1. Look for trends in recent response data.As you’re brainstorming your email strategy, spend some quality time digging into data on what’s been the most and least effective for you over the past few months. For example, if you notice that click-through rates are higher in your graphic-rich emails, design extra-visual appeals for year-end. If supporters don’t click on links at the bottom of your emails, make sure you keep all links in the first part of your message (especially your DonateNow button!).2. Consider your sending frequency and target your outreach.Carefully think about your email frequency—every fatigued subscriber who opts out in December is someone who won’t see your emails at all next year. Start ramping up your email frequency now and keep a close eye on the open and unsubscribe rates, then adjust your year-end campaign email frequency accordingly.3. Keep your emails social.People stay busy during the end of the year, but not too busy to keep up with their social networking. Make sure your subscribers have an easy way to share your emails with their friends and followers, and include easy-to-spot links to your organization’s social networking sites, too.4. Welcome new subscribers right away.When someone signs up for your email list, they’re probably interested in hearing from you right then and there. Build a strong relationship with new subscribers right away with an automatic welcome note. If you can set a great foundation now, you’ll have more loyal subscribers during prime giving season. Even though your donors might procrastinate, you can’t! Start planning your year-end email campaign now. Photo Source: The Digital Giving Index Did you know that year-end donations make up 30% of giving for the entire year? Because year-end fundraising goals are often so big, it’s important to start planning your year-end campaign now. When mapping out your email appeals, keep the following four topics in mind:last_img read more

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Track and compare year-end giving

first_imgNetwork for Good is once again providing year-end giving data for The Chronicle of Philanthropy’s 2013 Year-End Online Giving Tracker. You can use this resource to see how online giving is stacking up each day of December and to compare those numbers with the last few years. To supply the data for the tracker, we looked at a set of 14,300 charities who received donations through Network for Good’s online giving platform. You can view this data by month, by week, or look at the entire span of information from November 1st through the end of the year. Check it out by visiting The Chronicle’s site, and let us know how the trends compare to your own year-end fundraising results.last_img

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7 Ways to Make This Year the Year of the Donor

first_imgThe good news is that giving continues to grow. The bad news is that donor retention rates aren’t what they should be. Think about the donors who came into your organization’s ecosystem during the past year. Will they give again?You can improve the odds of keeping more of your supporters by declaring this year the Year of the Donor. What this looks like for your organization may be different than for your nonprofit peers, but here are a few basics to get you started:1. Have a solid plan.The biggest way to ensure your donors remain your top priority is to create a well-organized plan for cultivating your organization’s supporters throughout the year.To do: Create a comprehensive donor stewardship plan that complements your overall marketing strategy and retention goals. Your plan should include a timeline, messaging guidelines, and who will be responsible for each component of your donor outreach. For more planning tips, take a look at Network for Good’s donor stewardship checklist.2. Send an amazing thank you.Of course you’re thanking all your donors. Right? (Right?) But are you making it an amazing experience of effusive gratitude? Is your thank you so awesome that donors will tell their friends all about it? Even tell strangers? If not, there’s always room for improvement. Your goal: Express to impress!To do: Take the time to write a series of really great donor thank you letters. Make them personal, memorable, and full of gratitude. Your thank you letters should reinforce the projected impact of a donor’s gift and open the door for an ongoing relationship. If possible, hire a professional copywriter to polish your thank yous.3. Keep the conversation going.Your thank you note is really just the start of a new conversation with your donor. Keep this conversation flowing by updating your supporters on your work and how their gift has helped make it possible. Update supporters on what’s new in your community, your work, and how they can continue to be involved. As you build on this communication, you’ll have earned the opportunity to invite them to give again.To do: Create an editorial calendar to plan your outreach and news you’d like to share. Use your email marketing tools to segment your lists so you can separate donors from those who’ve yet to give. Communicate to these two groups differently when sending updates to tailor your message to reflect donors’ special status.4. Clearly articulate your impact.One of the main reasons donors don’t go on to give a second gift is because they’re not sure how their money was used to create real impact. It’s your job to make sure supporters know exactly how their gift is being used and how it makes a difference. Get in the habit of making this a part of everything you do—from fundraising appeals to your monthly newsletter.To do: Illustrate a donation’s impact through photos, testimonials, and quantifiable results that are easy for donors to understand. Incorporate these elements in every piece of donor communication you send. Build a collection of stories that are organized by program or locality so you can easily match these with the profiles of your donors.5. Invite donors for their feedback.More and more donors don’t want to just give and run—they want to be an active part of your cause. Because they’ve been moved enough to donate, they can offer valuable insight on what went into their decision and how you can continue to reach them and others in their network.To do: Regularly invite your donors to provide you with feedback. Add this to your donor thank you phone script and conduct periodic donor surveys to collect their input on everything from your newsletter content to how you contact them. Making them feel more invested in your work will bring donors even closer to your organization.6. Regularly test and improve.It takes a lot of work to acquire new donors, so it’s crucial that you do everything you can to keep the ones you’ve got. One way to do this is to find and fix any leaks in your process. Once you’ve fixed the obvious problems, optimize your donor retention strategy by testing new messages and acknowledgement techniques.To do: Track and measure every interaction with your donors. If you don’t have Google Analytics on your nonprofit website or donation form, that’s one place to start. Identify where donors may be falling off by looking at your website bounce rate, form abandonment, and email unsubscribes. Use A/B testing to see which calls to action and content types work best for your audience.7. Create feel-good moments.Everyone gives for different reasons, but we all want to feel good about our charitable gifts. To keep this positive vibe flowing, it’s important to create moments of connection and with your donors. Ronald McDonald House Charities does just that with this simple thank you video that puts the donor at the center of the experience and in the embrace of those who feel the impact of their donations every day:To do: Commit to making your ongoing donor outreach unique and personal. Get creative with photos, video, and perks for your donors to help your cause stay top of mind. Recruit volunteers and beneficiaries to help keep your communications authentic and original. (Want more ideas on using images to stand out? Read these 10 ways nonprofits can use visuals.)How will you make this year the Year of the Donor? I’d love to hear your plans, and I know your donors can’t wait to see what happens next.last_img read more

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A Simple Strategy for Running an Email Marketing Test

first_imgAs a busy organization, it’s rare that you have time to even think about testing your nonprofit email marketing. You’re focused on getting your newsletter or announcement out the door so you can get back to what you do best.But what if running an email marketing test didn’t need to take a ton of time? What if, instead, it could fit in with the work you’re already doing and still provide the insight you need to improve your results?It starts with understanding what you want to test.Focus on testing one thing at a time. If you test more than one element in the same email, it is challenging (and sometimes impossible) to determine exactly what influenced the response.Here are some easy and telling tests to start with:Subject lines: Create two different subject lines for the same email communication. For example, if you’re planning a fundraising event, you may want to test if adding the event date or name to the subject line influences open rates.Long versus short copy: Create a shorter version of your newsletter with teasers and links to your website or blog and another that includes more content within the design of your email.Experiment with CTAs: The call to action (CTA), is one of the most important parts of any email. To help perfect your CTAs and see what’s working, you can test different copy and even experiment with different buttons within your email.Other tests could include the time of day or day of the week you send, with an image or without, and the placement of a CTA button or link.Now, decide how you’ll measure your results. For subject lines, your most effective metric will be open rates. This will tell you how many people saw your email in their inbox and took the next step to open it.For tests within the copy of your email, focus on clicks. This will tell you how many people not only opened it, but who also viewed your content and took some action within the email.Think about what you’re trying to learn. If your goal is to find out how the length of your email or the type of content you include influences donations or registrations, you’ll want to track donations and compare them with previous results. If you’re driving traffic to your website or blog, you can use a tool like Google Analytics to track referral traffic to your site.Once you know what you want to test and how you’ll measure your results, now you can put the test in motion. When it comes to who you’ll send your test to, you have two options: You can either split your entire nonprofit email list in half and send one version to each, or take a random sample and do a pre-test.A pre-test is an excellent way to find out what works before sending an email to your entire list. This knowledge can greatly improve your overall response rate. It also protects you from sending a poor performing email test to a large portion of your list and wasting your efforts. To pre-test, choose a random sampling of 100 people from your master nonprofit email list, then split that group in half and send each half one of the two test campaigns.Once you have everything ready, send your test emails. The great thing about email is that you get your results quickly. Within a 24- to 48-hour period, you’ll know which email communication got a better result. (It takes weeks when testing with direct mail!)Declare your winner, send that email to the remaining members of your list, and watch the results come in.It’s really that simple.Testing your nonprofit email marketing is about listening to your audience—something nonprofits know better than anyone! Let their actions tell you what’s working, what’s not, and what you could be doing differently. This will not only help improve your email marketing but will let you better connect with the people who matter most to your organization and attract more donors, supporters, and volunteers.As Constant Contact’s Content Developer, Ryan Pinkham helps small businesses and nonprofits recognize their full potential through marketing and social media.last_img read more

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How the Benefit Concert is Shaping Philanthropy

first_imgMusic has been one of the most powerful ways causes, celebrities, and communities can connect to raise money for serious issues. We recently caught up with Art Taylor, president of the BBB Wise Giving Alliance, who shared his insight on why these events can be so successful for nonprofits of all sizes.Legacy of Aid: August is the Anniversary of the Benefit ConcertFor over forty years, the benefit concert has served as one of the most popular, easily recognizable forms of aid for charitable organizations. It all started back in August 1971 when George Harrison called a few friends—Ringo, Eric Clapton, Bob Dylan, to name a few—to play at the world’s first benefit concert. The Concert for Bangladesh played from Madison Square Garden with ticket and recording sales helping to raise $18 million. These stars likely didn’t realize they were forever changing charitable giving in time of a disaster. Concerts are now a popular vehicle for causes around the world to raise visibility and funds—often targeting a younger crowd or introducing their campaign to an audience not yet familiar with it. “Music is a universal pleasure that cuts across cultures and backgrounds,” says H. Art Taylor, president of the BBB Wise Giving Alliance. “Music is a unifying experience—it’s a natural choice for charities to turn to benefit concerts as a means to raise funds.” Star power can play a big role but doesn’t always spell success. In the aftermath of the earthquake in Haiti, Wyclef Jean’s charity, Yele Haiti, came under scrutiny about its finances. This controversy underscores the importance for charities to make sure they are fully transparent and accountable before implementing a benefit concert which can attract a lot of media attention. And star power isn’t the only way to go. Charities across the country have seen great success with smaller scale benefit concerts ranging from high school bands to regional bands. The principles and watch-outs apply regardless of your headliner. 7 Do’s and Don’ts when planning a benefit concert for your organization:1. Know your partners. If you are co-hosting the benefit concert with another charity, take a moment to investigate them by pulling their report at Give.org. Don’t assume it is well managed just because it has a 501(c)(3) charitable tax exempt status. 2. Pay attention to regulations. Make sure any state regulatory requirements have been met, including verifying your ability to solicit. 3. Check tax deductibility disclosures.If the benefit concert tickets are sold in a charitable fundraising context, seek out a tax advisor to find out about tax deductibility disclosures that may need to be made. 4. Beware of cheaters. Take reasonable measures to reduce ticket scalping. Examples might be: limiting the number of tickets sold to a single purchaser and ensuring computer safeguards are in place to avoid someone “snatching” all the tickets as soon as they are made available. 5. Practice your FAQ.Make sure answers are readily available for reasonable questions about your mission, target amounts to be raised, and how collected funds will be used. 6. Be clear. If the intention is to collect funds restricted for a specific purpose (i.e., disaster relief) make sure that all charity participants agree to this restriction and are able to carry out this work as soon as possible.7. Be transparent about finances. Share information on the total amount collected, the cost to hold the concert, and how much went to the cause. Post this information on the charity’s and concert’s websites. The Future of Benefit Concerts“Charity benefit concerts will continue to play a role in generating funds and advocating issues,” says Taylor. “Large events work well in times of major crisis or when a big star has a personal stake in a cause. Smaller, targeted local events can be successful as well.”Whether packing a large event venue or a local concert hall, organizers should be creative and coordinate effectively to ensure that benefit concerts are a useful tool for raising awareness and charitable dollars. A benefit with local bands and resources combined with a coordinated effort between multiple nonprofits may be a good option for some charities. Whether large or small, however, the expense and coordination efforts for events can be prohibitive and should be considered carefully in terms of the investment of time and resources. Often charities will measure ROI through funds raised as well as impact to the audience. For more helpful tips on nonprofit collaboration, including information on accreditation, visit the BBB Wise Giving Alliance at Give.org. For advice on planning a successful fundraising event, download Network for Good’s guide to Hosting Your Most Fabulous Fundraising Event Ever.last_img read more

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