Asked by The Associated Press for details of potential evidence, Blatter spokesman Thomas Renggli replied in a message: “We are working on it.”Blatter is barred from soccer through October 2021 after the Court of Arbitration for Sport upheld his ban for payments to one-time adviser Michel Platini. The case cost Platini the UEFA presidency, and stopped him from being a candidate to replace Blatter in the 2016 election.FEATURED STORIESSPORTSWATCH: Drones light up sky in final leg of SEA Games torch runSPORTSLillard, Anthony lead Blazers over ThunderSPORTSMalditas save PH from shutoutThe CAS judges said Blatter was “reckless” for paying Platini $2 million in uncontracted salary more than eight years after the former France great stopped being employed by FIFA.Blatter also effectively added $1 million to Platini’s FIFA pension fund reserved for executive committee members by extending entitlement against the rules for the years he worked as an adviser. LATEST STORIES Blatter tweeted the message to his 2.5 million followers from an account that was dormant since he was first suspended by the FIFA ethics committee in October 2015. It was revived this week. On Monday, he posted congratulations to Australian Open champion Roger Federer and then the cover of a new edition in Russian of his 2016 book, “Sepp Blatter: Mission and Passion Football.”Russia is the only country where Blatter, who is Swiss, has made a public appearance — at the World Cup qualifying draw held in St. Petersburg in July 2015 — since federal prosecutors in the United States and Switzerland unsealed sweeping investigations of alleged corruption linked to FIFA earlier that year.A Swiss criminal proceeding was opened against Blatter in September 2015 for alleged financial misconduct, but no charges have been made.The 81-year-old Blatter has often said he will return to Russia for the World Cup to fulfil a long-standing invitation from President Vladimir Putin.A second book is also expected to be published ahead of the World Cup. Blatter said last April it would document his 40 years with FIFA and 16 years as a member of the International Olympic Committee.ADVERTISEMENT Globe Business launches leading cloud-enabled and hardware-agnostic conferencing platform in PH AFP official booed out of forum French referee banned 3 months after kicking player MOST READ Don’t miss out on the latest news and information. John Lloyd Cruz a dashing guest at Vhong Navarro’s wedding Typhoon Kammuri accelerates, gains strength en route to PH Former FIFA president Sepp Blatter gestures as he gives an interview to news agencies on April 21, 2017 in Zurich. / AFP PHOTO / Michael BuholzerGENEVA — Former FIFA president Sepp Blatter claims to have “new facts” and wants to re-open the financial misconduct case that led to his six-year ban.“As new facts have appeared it’s time to question the decision of the Fifa Ethics-Committee — my suspension of 6 years!” Blatter said Friday on his reactivated Twitter account.ADVERTISEMENT Slow and steady hope for near-extinct Bangladesh tortoises Brace for potentially devastating typhoon approaching PH – NDRRMC Police teams find crossbows, bows in HK university PLAY LIST 01:29Police teams find crossbows, bows in HK university01:35Panelo suggests discounted SEA Games tickets for students02:49Robredo: True leaders perform well despite having ‘uninspiring’ boss02:42PH underwater hockey team aims to make waves in SEA Games01:44Philippines marks anniversary of massacre with calls for justice01:19Fire erupts in Barangay Tatalon in Quezon City 2 ‘newbie’ drug pushers fall in Lucena sting NEXT BLOCK ASIA 2.0 introduces GURUS AWARDS to recognize and reward industry influencers Read Next View comments
A recent whitepaper on B2B search revealed some interesting statistics about B2B purchasers and how they search, which reveals a lot of really useful insights for B2B marketing. A couple days ago I found a blog article on this topic and posted it on DailyHub next to a bunch of other interesting marketing and business articles.Here are some of the stats I found particularly interesting in the whitepaper:• Over 70% of B2B buyers use a search engine at the start of their purchasing process• About 75% of B2B prospects click on the organic results• Less than 19% of B2B buyers click on search ads• 77% of B2B prospects prefer Google over any other search engine (see chart)Key takeaways for B2B Marketing:1) Your B2B company needs to be able to be found in search engines. Over 70% of your prospects are looking for you there, right at the time when they are ready to buy, so this is probably more important than any other marketing activity for your company.2) Make sure your B2B company is listed in the Google organic results for the right search keywords. You can probably ignore the other search engines for B2B marketing purposes since Google has 77% marketshare for B2B purchasing.3) Consider bidding on paid search terms in Google as well, but watch your ROI. The organic results matter most, since the ads only get you access to 19% of B2B prospects.For a free analysis of your website’s marketing effectiveness and tips on how you can be better found by your B2B prospects in search engines, visit www.websitegrader.com. Originally published Jun 5, 2007 1:03:00 PM, updated March 21 2013 Measuring SEO Topics: Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack
What other advice would you suggest when creating successful email offers? Learn how to generate more inbound leads using SEO, blogging, and social media. The title has to be succinct, but also crystal clear. Inbound Lead Generation Kit How many spam emails do you open that say something like “Free Yacht Just Click Here”? Probably very few, but I bet the email saying “Getaway in the South of Spain” grabs your attention quite a bit more often ( Jetsetter does a great job of this). 2) A Solid Offer (3 minutes) We recently found out that A common saying at HubSpot is that a blog article takes an hour to write, 40 minutes of which is dedicated to the title because without that, you’ve got nothing. Spend the most time of your 10 minutes around your sexy, clear title. 1) Witty Title (4 minutes) 4) Send It and Forget It (1 minute) Here is a great example and proof that the title caused me to open it: Make it personal and make it count. The more customization in the email itself the better, greeting by first name if your program allows is excellent. If not, don’t sweat it, focus more on what they find within the email body itself. When you get to the body trim the fluff and give just enough information for someone to know what they are getting. An example is one HubSpot launched last week for one of our webinars around lead generation; simple, sweet and letting you know what you will be spending 45 minutes on: sex sells on Facebook If you have the right methodology, creating a killer email offer can become less painful. Try Following the steps below the next time you sit down to create an e-mail offer. for tips and tricks to drive more leads and business to your site. If you want a prospect to open your email then it all comes down to the right title. Originally published May 20, 2010 3:00:00 PM, updated October 20 2016 Photo Credit: This simple change can be incredibly effective, a recent customer of mine had previously never used landing pages or content on their site for simple email marketing. By taking an old white paper that was buried on the site and distributing it to a small portion of their database a lead goal of 3 was achieved in 2 minutes with nearly 30 leads coming in over 24 hours. Their lead goal was 50 a month and simplicity got them 30 in one day. sindesign 3) Make It Easy To Convert (2 minutes) , well we probably could have guessed that, but it is important to make your e-mail titles sexy and compelling. Download the free kit Topics: Opening the email to find an applicable offer inside should be said without being said, the key here is to make sure your e-mail links to a landing page that includes a few key elements. The most important element is a clear path for people to follow in regards to what the offer is, how it will benefit them, and what YOU want them to do, such as filling out a lead conversion form. Ron Popeil, the infamous infomercial rotisserie king, knew the way, you really do have to set it and forget it. It’s gone, so stop thinking about what you could have done differently or perhaps better. Instead, take a minute, step back and think about what you can do to improve future offers. Email Marketing Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack
Earlier this week, you determined what organic search keywords and referring sites Finally, figure out which of your inbound links or sites that link to you frequently could ask to link to your new page. While on-page optimization and a good internal linking system are helpful to having a quality page that ranks, ultimately Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack , let’s develop a plan for recovering your search traffic. You first need to select a page from your existing website to optimize for one of your fallen words, or create a new page on your site. It’s best to create a new page if you can – Adding pages to your site is crucial to increasing your search rankings, and it can make it easier to start fresh if your other pages are already ranking and getting traffic. Don’t forget that if you have a blog on your website, a blog entry could fulfill all of these items – Attractive, interesting content that is well optimized for search and inbound links. search engine strategy and guidelines Also think about your page content, because it will both help this page rank well, and give your viewers something interesting and useful to read once they’ve arrived on this page, including a call to action to one of your landing pages or offers that can bring in your lead. Photo Credit: to your page to make it rank well. Having some really great and novel content on the page that people will want to link to helps a lot here – It’s always easier to get people to link into your site if they like what you have to say. Tell us your story of your best-optimized page. How you got it to rank in the comments? For the last step that’s directly on your website, think about the other pages on your site that could link into this page. Depending on your phrase, they might be product pages, your homepage, or other particular pages on your site. Add links on those pages with the link text of your crucial keyword, otherwise this page will be like an isolated island that no one can get to. Originally published Feb 2, 2011 9:00:00 AM, updated October 20 2016 Topics: alwaysmnky First Recovering Search Traffic Plan For the keywords where your search traffic has declined, let’s create new a new page on your website optimized around each word. For tips on how to optimize a page well, there’s plenty of content available on to make sure that you hit on your website. The major things to think about are simple though: Your page title, page address, the H1 headline on the page, and the meta description for your page. Make sure that they are all around the one keyword that you’re optimizing this page for, or one or two close variations off of that word (like a plural form). Measuring SEO you’ll need inbound links
Topics: Customer Reviews and Testimonials Originally published Dec 20, 2018 5:09:00 PM, updated August 27 2019 Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack 1. Create different spaces to leave reviews.Before potential customers even make it to your website to learn about your business, make sure they can learn about you no matter where they’re conducting online research about making a purchase.There are a few typical third-party sites people consult to learn more about a business or a product:1. YelpBrightLocal found that Yelp and Facebook were consumers’ most trusted source of customer reviews in the U.S., so make sure your business is registered and up-to-date. You can learn how to claim your business (or add it, if your business is brand-new) using Yelp for Business Owners.Make sure you’re regularly monitoring communications coming from this profile — responsive business owners are highlighted with an average response time and response rate that could encourage readers to move forward in the process towards becoming a new customer.2. FacebookYou should also claim your business’ Facebook Page so potential customers can find you to learn more about you without having to leave their social network. This is another site that rewards high levels of responsiveness, so make sure you assign someone to monitor incoming messages across the channels you’re trying to optimize for new customer acquisition.3. GoogleNext, use Google My Business to claim your business on the world’s biggest search engine, where potential customers might find you if they’re searching for information on Google, or searching for directions in Google Maps. (This is of particular importance to brick-and-mortar businesses trying to attract foot traffic — learn more about local SEO in this blog post.) People also leave reviews using Google, which appear in the search results for your business, as shown below if you Google “HubSpot.”4. AmazonIf you’re an Amazon seller, make sure to claim and customize your Amazon page. Amazon serves up a lot of different results for different searches, so make sure your Amazon page tells your business’ story the same way your website does. If a shopper finds your brand over the course of an Amazon search, make sure your Page highlights product details, testimonials, and reviews.Source: Amazon5. Better Business BureauFor businesses in the U.S., Mexico, and Canada, you can register with the Better Business Bureau — another highly trusted source of customer reviews. By claiming your business on the BBB, you can access more candid customer reviews and become accredited on the site — which lends greater credibility and trustworthiness to you if customers are deciding between options using these reviews and ratings.There are also industry-specific review sites you should claim if they’re popular within your business’s vertical — such as TripAdvisor and Oyster in the travel and hospitality industries, G2Crowd and Finances Online in the software industries, and OpenTable and HappyCow in the restaurant industries. Make sure your contact information, website, hours, and key offerings are available on these more niche sites, too.2. Optimize your content.Your customer reviews might be coming in unsolicited from happy — or unhappy — customers on third-party sites.But once people are already on your site, make sure it’s easy for them to leave reviews there, too.Optimize your website, blog posts, social profiles, and emails to provide quick and easy avenues through which to write reviews by:Setting up website badges to quickly and easily direct visitors to your Yelp, Facebook, and Amazon pages to read and leave reviewsOptimize your website for mobile devices for people who come to your website when they’re browsing social or conducting searches on their phoneIf you’re asking for customer reviews via email, keep the asks short and sweet.Here’s a review request I received from a tour company in Charleston. It wisely included a link to various ways to review the company on the actual receipt of my purchase shortly after taking the tour. (For those curious, I highly recommend the haunted graveyard your if you’re ever in Charleston, SC.)3. Create incentives.Your time is valuable, and so is your customers’, so make sure you’re giving customers a reason to leave a review.Offer incentives to make your customers want to write a review — such as discount or coupon codes, entrance into a contest for an even bigger prize, or gift cards for coffee, online shopping, or cold hard cash.A review request (with a caffeinated incentive) from G2 Crowd4. Ask at the right moments.Make sure you’re soliciting customer reviews at the right moment in their journey with your business to get optimal results.Think about it: If you ask for a review at the wrong moment, it could result in a customer leaving a negative review that hundreds more people read when considering whether or not they want to buy from your business.Ask for customer reviews after positive moments along the customer journey, like:After they experience or demonstrate success with your product or serviceWhen they re-purchase or re-orderAfter they tag your brand in a post on social mediaIf they are spending time on your website browsing other products or servicesIf they refer another customer to youThese are just a few examples of signs that your customer is satisfied enough that they would leave a positive review of your business.For example, Etsy asked me to review a recent purchase approximately one month after I received it. I ordered a party favor for a friend’s bridal shower, so one month later was the right timeframe to make sure I had time to enjoy and use my product.On the other hand, some products and services will work within different time frames. For ride-hailing app Lyft, I usually receive a prompt to review my experience with my ride and driver immediately after the ride ends. For language-learning app Duolingo, I receive a prompt to review the app in the App Store after completing a lesson or achieving a milestone in the language I’m learning.5. Meet customers where they are.Don’t email your customers to ask them to leave you a positive review on Yelp.Instead, make sure your requests match up with the avenue where you want your customer to write a review. If you’re sending out an email asking for a customer review, make sure the email links to exactly where they can leave their feedback. If you want reviews on your Facebook Page, send the request via Messenger. And if you have to ask for a customer review cross-platform, make the request as integrated as possible — for example, by linking to your Yelp page in your email signature, or asking customers to review their purchase from your Amazon store in a follow-up email post-purchase.Here’s a review request I received from a third-party Amazon seller — along with some helpful tips for how best to use the product I had recently purchased:6. Ask open-ended questions first.Don’t start by coming out and asking directly for a customer review.Instead, start a conversation — and use an open-ended question to kick off the process.By asking customers “How are you liking the product?” or “Are you ready to renew/purchase again?” or “How was your recent interaction with customer support?” you can start a conversation and gauge their level of satisfaction before actually asking for the review.This is helpful in two ways:You can source helpful customer feedbackYou can avoid the awkward mistake of asking a customer for a review before learning they had a bad experienceUse the open-ended question to genuinely collect customer feedback — and to sneakily make sure the customer is happy before offering them a reason to submit a review. There’s nothing you can do about negative reviews coming onto various sites, but if there’s a customer who needs a resolution, focus on that before you ask them to rate your business.An open-ended question in an email subject line — as BioClarity did here — prompted me to get ready to give an answer as a reply or in the form of a review:7. Respond to every review — even negative ones. Nobody’s perfect, and mistakes sometimes happen that result in a customer leaving a scathing one-star review on your website, on Facebook, or on Yelp.When you get a one-star review, though, make sure to take the time to respond thoughtfully, without being defensive, to come to a resolution. It’s the right thing to do if you work in customer service, and it could actually help your business in the long run.Harvard Business Review found that businesses responding to negative reviews online actually resulted in better ratings overall. Your customers are human beings too, and the value of empathetic and compassionate customer service strikes a chord and actually leads to an uptick in total reviews, particularly positive ones.Here’s an example of how HubSpot responds to reviews on our Glassdoor page. Although not technically “customers,” showing prospective employees that HubSpot responds to feedback and takes it seriously helps our employment brand, too.8. Share positive customer reviews you’ve already received.When you start receiving positive reviews from your customers, keep the momentum going by highlighting and sharing them so other customers are inspired to do the same.On Google, Yelp, TripAdvisor, Glassdoor, and many other reviews sites, business owners (and site visitors) can mark certain reviews as helpful, which is like upvoting and moves reviews further up on the site so more people can read them. Make sure to periodically do this to positive reviews so your company’s page highlights the cream of the crop.You could also share positive reviews on your brand’s social media channels to open up the option to your audience there. You could reshare positive Facebook reviews in a post on your page, or you could format positive reviews as quotes for Instagram to post for your followers.Social proof is a powerful marketing tactic — it means that, if customers see other people like them sharing reviews, they’re more likely to do the same by following the crowd. So make sure that, in addition to asking for new customer reviews, you’re promoting the positive ones you receive across your brand’s channels for promotion.9. Give your customers a positive review first.If you want customers to leave you a review, you could leave them one first to get the ball rolling.This may not always be possible (depending on your industry or product), but in a lot of cases, you can get customers to reciprocate your positive words.If your product or service allows customer profiles to be reviewed — Uber, Lyft, Airbnb, VRBO, and TurnKey are examples — then leave them a positive review if you’d like them to review you in return. Of course, if they were bad customers, you don’t have to do that, but if you want to garner more reviews, taking the first step could prompt them to leave you one in return.Another good option is recommending your customer on LinkedIn. If you’re in an account management role and you work with individuals over a long period of time, you could leave them a recommendation or endorsement on LinkedIn. Those go a long way for their own personal branding, and might compel them to reciprocate on their own by leaving your business a positive review. And if they thank you for the endorsement, you could politely ask them for a specific review on a different platform during that exchange.Customer: Thanks for endorsing me on LinkedIn! I appreciate it.Business Representative: You’re welcome! I’ve enjoyed working with you over the last few months, and wanted to make sure other people know how skilled you are at web design. If you’ve enjoyed working with me as well, I’d appreciate a review of our product on G2 Crowd if you’re up for it.I only recommend this strategy if you’ve built a relationship with the individual over the course of working together. If an unknown person starts endorsing the customer for random skills on LinkedIn, that might seem creepy, and likely won’t result in them reciprocating.10. Ask the customer in person.If you work in a customer success manager or account executive role, and you have close relationships with the portfolio of customers you work with, don’t hesitate to add a personal touch, and ask your customers to review their experiences in person.If you’re taking your customers out to coffee or lunch, or if you invite them to one of your company events, keep things conversational, and ask them how they’re doing with your product or service. (Ideally, you’ll know if they’re achieving success or not based on your regular communications, so you’ll ask customers that you know are achieving goals already.)If your customers tell you they’re seeing success, let them know that you value their opinion and their loyalty, and that you’d appreciate them helping you get the word out to potential new customers. Remember the data from the beginning of this post? Most customers will leave you a review — all you have to do is ask.11. Host an event.To create opportunities to ask for reviews in-person as details in the previous strategy, and to create the conditions where customers are more likely to leave positive reviews, host a remarkable user conference or industry event to create more value for your customers beyond just the products or services you sell.By creating an engaging and useful experience for customers, where they can network with a community of people like them, get access to new product releases and discounts early, and meet their points of contact at your company, you’ll increase their positive sentiment toward your business and engender the likelihood that they’ll leave more reviews. You could even make customer reviews a part of your post-event feedback process — after customers complete a survey asking how they’d rate their experience, you could ask them to share highlights of their experience at the event on a public review site.To learn more, check out the best testimonial page examples we could find. There are a lot of factors that go into a customer’s decision to make a purchase from your company.When I’m deciding whether or not to buy something, for example, I typically ask my friends for recommendations, and then do a lot of online research of my options.And since it’s so fast and easy to make purchases online without ever connecting with a sales rep, the internet usually does the selling for you — and that can have a huge impact on if a customer purchases from you or not.Free Download: 45 Customer Referral TemplatesThe fact of the matter is, your company’s best marketers and sales reps aren’t your employees — they’re your existing customers. Customer trust in businesses is fading. HubSpot Research found that customers trust recommendations from friends and family over any type of online marketing and advertising your brand can create. And in the absence of trusted recommendations, according to BrightLocal, 85% of consumers trust online reviews are much as personal recommendations — the single most trustworthy and credible source of “advertising” out there.HubSpot Research also found that 60% of consumers believed customer reviews were either trustworthy or very trustworthy — meaning that businesses that can accumulate positive reviews had a good chance of them helping a customer make a purchase decision.The same BrightLocal survey found that positive customer reviews make 73% of customers trust a business more, and 57% of customers visit a company’s website after reading positive reviews. That also means that, in order for businesses to grow in today’s competitive, online-first marketplace, they need happy customers sharing positive reviews of their experiences in order to even get visitors coming to their site for the first time.The good news is, your customers are usually more than happy to help you out with this: The same survey found that, of the 74% of customers who were asked to provide feedback, 68% were willing to do it. So don’t be intimidated by the prospect of asking your customers for a favor — because all you have to do is ask, and they’ll likely be happy to help you out.So, how do you get your customers to write the glowing reviews that help close deals? How do you ensure a customer is satisfied and happy enough to ask for the kind of positive reviews you need? Read on to adopt strategies that will make generating positive customer reviews a cinch.How to Get Good ReviewsCreate different spaces to leave reviews.Optimize your content.Create incentives.Ask at the right moments.Meet customers where they are.Ask open-ended questions first.Respond to every review — even negative ones.Share positive customer reviews you’ve already received.Give your customers a positive review first.Ask the customer in person.Host an event.
Pinterest Marketing Originally published Sep 5, 2013 8:00:00 AM, updated February 01 2017 Getting started on a new social network — regardless of what it is — can sometimes feel incredibly daunting. You’re dealing with a lot of new things: new platform rules, new platform technology, new audience using the platform, and most likely a new marketing strategy to make the most of the new thing. And while all the changes in social media require inbound marketers like us to just embrace all of these new things, sometimes we just want to have someone walk us through using a network from start to finish. We’ve got so much going on in all of our other marketing activities that we sometimes want someone else to gather all the info we need and hand it to us.We’ve been there before, and we want to help. One of the social networks that people consistently ask us about is Pinterest — from setting up an account, to actually pinning posts, to optimizing pins, to proving its ROI, we get a ton of questions about it every day. So if you’re wondering how to get your Pinterest presences up and running, sit back, relax, and check out the resources we’ve compiled in our embedded Pinterest board below. We’ll also walk you through the 10 most important pins in our board in the rest of the post.HubSpotGetting Started With PinterestFollow On 7 Things You Need to Get Started With Pinterest for Your Business1) Get oriented with a beginner’s guide to Pinterest.First things first — you need quick crash course in marketing on Pinterest. In our Introduction to Pinterest for Business, We’ll answer the most crucial questions about the visual social network: What lingo do you need to know? Why should you even bother with the platform in the first place? How do you even sign up for an account? And what can you actually do on the platform to move your marketing metrics? Seriously, do this step first — it will help you determine if Pinterest is right for your business and give you a bunch of ideas to start implementing on Pinterest ASAP.Download our Introduction to Pinterest for Business to get started.2) Set up Pinterest buttons on your website.Okay, so you’ve decided you’re on board with Pinterest (#pinterestpuns). You’ve set up an account and added a few boards and pins. Don’t forget this crucial step: add Pinterest buttons to your website to drive your website visitors to engage with your Pinterest boards and pins. There are two types of buttons: the ‘Pin It’ Button and the ‘Follow’ Button. Learn how to set them up so you can organically increase your Pinterest following.Check out our blog post on adding Pinterest buttons to your website.3) Find or create the visuals you want pinned. Now that you’ve got both your Pinterest presence set up on the social network and on your website, you’re ready to find or create the visual content to be pinned. Since visuals are the crux are the reason why the social network exists in the first place, you want to make sure your pin’s visuals are compelling enough for users to click, like, or comment on. The best part about this whole step is that you don’t have to be a professional designer to make engaging Pinterest visuals. Check out the following free resources to create top-notch visual content that will blow your Pinterest followers out of the water:The Marketer’s Crash Course in Visual Content Creation: Learn the basic principles of design and apply them to your next pin design — we’ll even suggest a few tools to help you create top-notch visuals. How to Create Five Fabulous Infographics in PowerPoint: One of the most successful visual formats on Pinterest is the infographic … but it can feel daunting to create one of your own. Have no fear: just download this template and follow the steps in this blog post for creating an infographic in under an hour.17 Customizable Templates for Shareable Graphics on Social Media: If your goal is to get your pins repinned, definitely check out these free templates. Whether you’re posting inspirational quotes, an image to promote your latest blog post, or just a photo of your product, check out this template to spruce up your images.75 Free Stock Photos to Use in Your Marketing: Don’t really want to spend the time creating graphics for Pinterest? Pick one of these 75 free stock photos as the image in your pin instead. There’s no strings attached. Seriously. 4) Make sure people can easily find your content on Pinterest.So after you’ve created all of this great content for Pinterest … you want to make sure people can actually discover it. Yes, people will find it if others engage with you, but one of the most common ways they’ll find your content is through search. So make sure you’re prepared for search with this comprehensive guide to Pinterest SEO.5) Optimize posts to get more engagement.Besides optimizing for Pinterest search, there are a few other ways you can change up your content to get more comments, repins, and likes. Check out this data by Dan Zarrella to see how image height, description length, or word choice can affect your success on Pinterest. While these aren’t hard-and-fast rules, the data can give you a general direction to take — and after a while, you’ll have concrete data about your audience to inform your future Pinterest posts. 6) Take your Pinterest content elsewhere by embedding pins and boards.There are two other ways you can add Pinterest content to your website besides adding the ‘Pin It’ or ‘Follow’ buttons. You can actually embed Pinterest boards (just like we did in this post)! It’s pretty easy to do — you’re mostly copy-pasting code into your website or blog — but there are a few crucial steps to follow that most forget to tell you about. Check out this blog post to learn more about embedding Pinterest widgets on your website.7) Measure and iterate on your Pinterest presence.So after all that creation and optimization, you’re going to want to prove to your boss that your time is well spent on Pinterest. Get a run-down of Pinterest’s latest analytics tool update, learn how to track specific campaigns on the platform, and see which metrics are most important to investigate on the social network.Bonus: if you’re committing to Pinterest over a longer period of time, we’ll give you some formulas to calculate the long-term growth and success of your efforts. So go on, download our guide to optimize and measure your Pinterest account!What else do you want to learn about Pinterest for business? Share your questions with us in the comments, and we’ll update the board throughout the day with resources that can help. Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack Topics:
Originally published Sep 9, 2013 11:00:00 AM, updated February 01 2017 Blog Optimization Add any new best practices that have emerged (and remove “best practices” that are no longer so). Every once in a while, things need to be updated. Your mailing address, your wardrobe, your hairstyle, your media collection. Things get outdated, stale, and irrelevant — it’s just the way of our constantly changing world.Unfortunately, your marketing content is no exception. Over time, what once was an accurate, fresh piece of content becomes, well … not so much.Luckily, just like it’s easy enough to change your address, go shopping for stylish new clothes, get a brand new haircut, or buy new music, it’s also pretty easy to update your content. And doing so can help you extend the life of your popular, high-performing content as well as save you the time and resources from creating content from scratch. Not too shabby, huh?So sit back, read on, and learn all about how you should approach and execute the process of updating and republishing your outdated blog content. Your blog readers will thank you for it.Updating Old Content? Why Bother?If you’ve been blogging for a while, I’m willing to bet you’ve got some old, stale content lurking in the shadows of your blog. But why should you care? That stuff is buried deep in the depths of your blog, and no one is going to see it anyway. Right?Wrong.As you probably know, one of the main benefits of blogging is the search engine optimization (SEO) value it provides. In fact, earlier this month, I analyzed traffic to this very blog and found that in July 2013, 69% of the blog post visits we received in July were to blog posts published prior to July. That’s a lot of traffic. And it makes sense considering that 45% of the traffic to our blog in July came from organic search. This means that any given moment, someone could stumble upon a blog post you wrote months (even years) ago that ranks well in search. This is one of the biggest advantages of blogging — content that continues to drive results in terms of traffic and leads over time. But if that searcher doesn’t bother to check the date/time stamp on that blog post, they might have no idea they’re reading outdated and possibly inaccurate information. Yikes. Okay, that’s one good reason. The other reason is that not everyone who is reading your blog now, was reading your blog months and years ago. And even if they were, it also doesn’t mean they read every single article you published. By updating and resurfacing some of your older yet high-performing evergreen posts, you can extend the life of your best blog content as well as increase the results it continues to achieve over time.Finally, it’s often much easier and quicker to update and republish an old post than it is to write a new post from scratch. While I wouldn’t recommend you do this for every post you publish — you should still be publishing lots of new, original content — this is a great way to shave some valuable time off your content creation efforts while still maintaining a consistent publishing frequency. How to Choose Which Posts to UpdateOkay, hopefully now I’ve convinced you of the value of updating and republishing updated blog content. But what’s your plan of attack? How should you decide which posts are worth it to resurface? Here are some important variables to consider:1) Identify your top-performing posts.Let your analytics be your guide here. In general, focus on posts that are backed by some good-looking metrics, such as:Inbound Links: According to our resident SEO expert Rebecca Churt, this is the most important metric to look at, since it is most indicative of search authority. Which of your posts have a lot of inbound links?Traffic: My recommendation is to look at your blog analytics, and specify the last full month as your time frame. (HubSpot Customers: Look in Page Performance.) Which old posts are still generating a lot of traffic for you? Social Shares: The number of social shares a post has generated is also a good indicator of a high-performing post — particularly since social shares factor into search rankings, too. To determine how many social shares a post has, enter its URL into LinkTally.com, a free tool created by HubSpot Social Media Scientist Dan Zarrella that tells you how many times a URL has been shares on Facebook, LinkedIn, Google+, and Twitter. Keywords: Use updating and republishing content as a way to support your keyword strategy. Are there certain keywords you’re trying to rank better in search for? Use a keyword (like HubSpot’s Keywords tool or Google Analytics) to identify keyword ranking opportunities. Do you have any posts that already rank for these keywords? Could you improve their ranking positions?2) Consider content relevancy and trending topics.In addition to a metrics-driven selection approach, you should also consider content relevancy and trending topics. In fact, depending on your content strategy and marketing goals, updating content for the sake of these two variables may actually trump a metrics-driven approach from time to time. For instance, we recently found that a lot of our prospects and customers were asking questions about local search. While we’d already published a post about this very topic, it had become a little outdated (and buried on our blog). Rather than create a new post from scratch (and risk rubbing Google the wrong way with duplicate content), we decided to update and republish that original post — even thought our metrics may not have indicated it was a good target for updating.Best Practices for Updating and Republishing PostsOkay, once you’ve identified the posts you want to update, it’s time to actually update them! Here are some best practices to consider.1) Use the same post, and keep URL the same.Rather than publishing an additional article on your blog — which could result in a ding from search engines for duplicate content — modify the original article. Because this article is live, I usually copy/paste the post into a new draft, make my changes there, and then copy/paste the HTML back into the original post when I’m ready to re-publish the original article (more on that in just a minute). While you may be tempted to update the post’s URL slug, it’s important to keep the URL the same, even if your software automatically creates a redirect. Redirects will remove some of the link value, so it’s best to just keep it as is.2) If you change the title, keep keywords.If you feel compelled to update the post’s title, try to avoid changing it drastically from the original. While the URL is more important to keep the same than the title, if you really need to change the title, do your best to keep your keywords in there.3) Add an editor’s note for transparency.It’s a great idea to add a little editor’s note at the bottom of your updated post — if for no other reason, then for transparency’s sake. This is particularly a good idea if your post has accumulated a lot of comments; your readers will be confused if the publish date is current, but there are comments from months or years ago. Here’s an example of what we typically include at the end of our republished posts:4) Update the content for accuracy.Yup. The name of the game here is accuracy. Over time, there are quite a few things about a piece of content that can get stale and out of date. Evaluate the post for accuracy and determine what needs to be modified, added, or removed. The first thing I usually do is delete any parts of a post that are no longer relevant, and add headers for new sections that need to be added or replaced. Then I go through the post in its entirety to fill in the blanks and make my changes. Here is a checklist of things you should keep in mind as you’re updating your content: Topics: Update the post’s call-to-action (CTA). Evaluate whether your CTA’s offer is still the best option for this post. Do you have a better article? Is the CTA’s creative out-of-date?5) Optimize the post’s meta description.Review the post’s meta description. Is it still accurate? Can you update it to make it a little catchier? Remember, meta descriptions don’t affect the ranking of your content, but they can impact its clickthrough rate from search. Make sure your meta description is both an accurate reflection of what’s within the post, and enticing enough to get searchers to click through to your content from search results.6) Republish it! Yay! By now, you should have an awesomely updated piece of content that’s ready for publishing. While the process of actually publishing your content will vary depending on the blogging software you use, I’m going to share some tips for doing it using HubSpot’s Blogging tool.Replace the old content with new content. This will probably be the same no matter what software you use. Like I mentioned, I usually copy/paste the HTML from my new draft to replace the copy in my original article.Wait until you want to publish the “new” post to update its date/time. If you’re using HubSpot’s new Blog COS, you’ll want to wait until the specific date/time you want the post to appear on your blog homepage to click “update.” Changing it to a date/time in the future will result in a 404 error for those who stumble upon the article in search before the newly designated publish date/time (not a good thing if your article already ranks well in search results).Send a manual email to instant subscribers. If your blogging software is (or is like) HubSpot, it will only trigger the automatic email notification to subscribers for a post once. This means that if you’re just changing the publish date/time on an already-live article, the email will not get triggered again. However, if you’re using HubSpot’s new Blog COS, there’s no stopping you from creating a manual notification email in HubSpot’s Email tool and sending it to your instant subscriber list. If you use the same template you use for your automatic emails, your subscribers won’t even be able to tell the difference. Plus, you can use the opportunity to run an A/B test!7) Track the before/after performance.Okay — maybe I got a little bit ahead of myself. Before you publish your new post, it’s a good idea to create a record of the post’s “before” stats. That way, you can compare it to the post’s performance after you’ve republished it to understand how your update affected its overall performance. Over time, this might also give you a better idea about which posts are worth targeting for updates. The following are the data and stats I keep track of before and after I republish:Post’s Title (in case I tweak it for the republished version)Post’s URL (just so I have the information in one place)Before/After Publish DatesBefore/After Number of Comments Before/After Number of Inbound Links Before/After Number of Social Shares (e.g. Facebook, LinkedIn, Twitter, Google+, etc.)Before/After Post Views (use the month before and the month after as a proxy)Before/After New Contacts/Leads Generated (use the month before and the month after as a proxy)Before/After Keyword Rankings Are you incorporating updated blog posts into your blogging strategy? Share your tips and experiences in the comments below. Remove content that is no longer relevant. Update outdated copy. Check and replace internal links (particularly if there are now better resources or lead gen offers for you to link to). Update screenshots if things have changed (this is particularly important for step-by-step guides, etc.). Replace outdated data/stats with fresher, more timely ones. Add new, fresh examples or replace outdated ones. Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack
Topics: Customer Delight The inbound methodology is focused on three principles: attract, engage, delight.At its core, the inbound experience is a customer-focused way of doing business that is centered on helping people and solving their problems in the ways they want them to be solved. Marketing and Services drive the “attract” stage that draws customers to your business. Marketing and Sales then “engage” the lead and motivate them to convert. Finally, Sales and Service complete the flywheel by delighting the customer with a great purchase and fantastic customer support.Sounds simple, right?Well, not quite. In a truly successful inbound organization, customer “delight” is everyone’s responsibility — not just those people your customers may come into contact with after buying something from you.The concept of delight — providing a remarkable experience to users that focuses on their needs, interests, and wishes that leaves them so satisfied, they can’t help but go out and sing the praises of your brand — isn’t just limited to customers. Great inbound companies focus on delighting potential and existing customers from their very first interactions with the organization — and you should, too.Start solving for the customer today with these 17 templates. Customer Delight DefinitionCustomer delight is exceeding a customer’s expectations to create a positive customer experience with a product or brand. By going above and beyond to create a memorable customer experience with things like discounts, gifts, promotion, or spontaneous outreach to your customers, you can foster an emotional connection and sense of good-will that will make them more likely to be loyal to your brand long-term.Creating an inbound experience whose goal is both pre- and post-sale customer delight can be a competitive advantage for many businesses because happy customers stick around longer than those who have a neutral or negative experience. Simply put, customer delight is to please your customer. Sounds easy, right? But in the context of business, how do you really please someone?In such a competitive modern business world, you can’t afford not to make your customers happy. It’s easier than ever for your customer to switch using products or services if you don’t meet their expectations, and they can publicly share their negative feedback about their experiences on platforms like social media, Yelp, and Google Reviews. Their expectations are tougher than ever, and their recommendations to family and friends are the difference between your business growing or struggling.In fact, the White House Office of Consumer Affairs found that it costs businesses 6-7x more to attract a new customer than to retain an existing one. But despite that fact, only 7% of consumers say that their service experiences with a company exceed their expectations The writing is on the wall: Successful inbound organizations don’t just focus on attracting qualified visitors, converting them into leads, and closing them into customers. Instead, they aim to provide an all-encompassing remarkable inbound experience for potential and current customers, too.We advocate for doing four things consistently well during the customer’s experience to delight them and keep them coming back:Answering their questionsSolving their problemsHelping them reach their goalsBeing enthusiasticDo you do all four of these things exceptionally well, across every single interaction a person has with your business? These delight moments can range from someone visiting your blog, to someone checking out your website’s pricing page, to chatting with a salesperson, to figuring out how to use your product for the first time, to asking for help using your product, and everything in between.Customer success is all about helping customers see value in your product to help them achieve their goals. So think of customer delight like this: how can you best, most effectively provide value to someone so that they can extract value?Creating a great customer experience means that you’re building trust with people so that they stay loyal to your brand and products for a long time. You build trust with people by consistently making the people you’re here to serve successful. Let’s discuss the four must-haves to delighting and building trust with your customers.How to Delight Your CustomersSolve customers’ problems.Be timely.Be helpful.Help customers succeed.Listen to customer feedback.Be enthusiastic.Be unexpected.Build a community. 1. Solve customers’ (and potential customers’) problems.The first (and perhaps most important) thing your organization needs to do is solve the problems your potential and current customers bring your way. Offering your customers a solution to the problem they face or a way to achieve the goal they’re working towards is, after all, why they’ve come to you in the first place — so don’t leave them hanging. Offer your customers the solutions that most align with their individual wishes, needs, and preferences.The same goes for prospects. Even though they aren’t paying customers just yet, potential customers require that you solve their problems as well. You can use free tools like chatbots and a knowledge base to address this customer segment without making a major financial investment.The reasoning here is multifold and gets back to the golden rule: help people and they’ll help you. If you can prove to your prospects that you’re trustworthy and effective when they’re not yet even paying, they’ll be much more likely to want to do business with your organization down the road. All that goodwill generated pre-sale goes a long way towards easily transforming customers into positive promoters post-sale.2. Be timely.A critical aspect of solving problems is responding to them ASAP when they crop up, so a big component of customer delight is being available and responsive whenever they reach out. Whether the issue is big or small, show your customers that you’re prioritizing them by responding quickly. Even if you can’t solve the issue right away, letting them know that you’re working on it or escalating it will give your customers confidence that you’re their advocate.Adopting a customer relationship management software, or CRM, is a great way to start managing customer interactions. Using a CRM, you can record and log emails, as well as set up reminders to follow up with clients. Tools that are set up for conversational marketing can sync your customer service cases to your CRM. This allows you to keep pace with all customer communications and provide a more delightful customer experience.3. Solve for the present and the future.Solving your prospects’ and customers’ problems is great in the short term, but what will happen next time they encounter a similar problem or are looking to accomplish a related goal? Going beyond just solving peoples’ problem and handing over information helps them deal with similar challenges down the road.Empowering both potential and existing customers with education, making recommendations, and helping them succeed are essential to building an inbound experience at your organization. For example, HubSpot offers an academy program that provides free inbound and product lessons for its customers. The benefits of enabling people to reach their goals and solve their problems instead of just arming them with facts are far-reaching for both your organization and the individual themselves.If your prospects and customers get a constant, positive reminder of your company each time they use your advice and recommendations, your company will become known as a helpful, remarkable organization that customers want to do business with. You can achieve this by writing blog posts, sharing tips on social media, and creating a self-service knowledge base.4. Help customers succeed.Make sure you understand why people are buying your product or service so that you can figure out how to help them succeed. By understanding what people need from a product or service, your team can exceed customer expectations. Creating buyer personas and mapping customer journeys are two effective ways to build this type of focus on customer success. You need to be constantly innovating your products, your processes and the overall customer experience to truly delight people. Innovation can be large-scale, like a new product or a whole new way to get help with your product. It can also be on a smaller scale, like how you train new employees to handle customer questions or the content formats you’re using to help people see value in your product.The other thing you need to be focused on doing well is providing education to people and communicating with people in a way that gets them answers to questions and solutions to problems. You should also be helpful the way your customers want to achieve their goals — whether that’s through multichannel customer service options or a self-service knowledge base.5. Listen to customer feedback.It can be tough to take critical feedback, especially if it’s coming from a customer you’ve built a relationship with. But sometimes the feedback from a customer you’ve known a long time can be the most valuable.So if a customer comes to you with a complaint, or even if they come to you ripping you and your company apart, take a breath, don’t take it personally, and listen closely to what’s behind the complaints. Remember, your customer has likely paid your company a lot of money over the time you’ve worked together, so when things break or go wrong, they want the inconvenience to be understood and acknowledged with empathy — and maybe with a discount or kind note thanking them for their patience.One way to effectively manage difficult feedback is to provide automated software to collect it. Customer feedback software allows you to create and customize surveys that can be linked to the customer’s record in the CRM. This gives your customer service team time to research the customer’s history with your company, and come up with an effective response before reaching back out. 6. Be enthusiastic.Make sure that in every interaction with potential and current customers, your company’s voice is enthusiastic, fun, and welcoming. Precisely what ‘enthusiasm’ and ‘fun’ mean for your organization depends on your particular business and industry, but the take-home message is this: if you want to create an inbound experience that truly delights, don’t be a dictionary — instead, provide a real, warm, personalized, human interaction that respects your user’s time and leaves them happy, satisfied, and educated.7. Be unexpected.If you want your company to stand out from its competitors, then it needs to make a lasting impression on your customers. While your primary goal is to solve the customer’s problem, you can create a memorable experience by giving the customer more than what they initially anticipated. Customers expect to see their needs fulfilled, but are truly delighted when your team goes above-and-beyond in the customer experience. You can do this by personalizing each customer interaction, and ingraining a customer-centric culture within the company. For example, personalization software can be used in emails and on web pages to make content feel like it was designed for an individual user. By creating one-of-a-kind customer experiences, your business has a better chance of improving overall customer loyalty.8. Build a community.People enjoy the feeling of belonging to a community or group. Your company can supplement this positive feeling by creating a user community that benefits your customers. This community can be used as a resource for sharing useful information or act as a medium for users to submit customer reviews. By fostering a space for customers to interact with one another, your business is adding value to the customer experience both before and after the purchase. When considering a purchase, customers primarily trust other customers, so they can use this sponsored community forum to help guide their decisions.Take HubSpot’s community for example, where HubSpotters can post and share questions about different HubSpot products. HubSpotters are great at finding unanticipated uses for certain tools, and often share these discoveries on the forum for other users’ benefit. HubSpot’s engineers love this as well because they use this feedback to guide product development for future add-ons.To learn more, read our ideas for demonstrating customer appreciation. Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack Originally published Feb 13, 2019 6:02:00 PM, updated February 19 2019
846Save Social Media Engagement Originally published Feb 5, 2015 12:00:00 PM, updated February 01 2017 Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack Topics: You know by now that posting on social media is one of the best ways to amplify the awesome content you’re creating. But it isn’t enough to simply post content to social whenever you feel like it.Think about it: Is your audience spreading their time spent on social media equally throughout the day? Of course not. Every social network has higher and lower traffic times throughout an average day and an average week. Posting strategically at higher traffic times will help drive traffic to the content you’re sharing on social.Download our free social media content calendar template here to plan the timing of all your social media posts.So, when are the best times to post to each of your favorite social networks? Check out the infographic below from QuickSprout to learn when to share on Facebook, Twitter, LinkedIn, Pinterest, Instagram, and Google+.The Best Time to Post on Facebook, Twitter, LinkedIn, Pinterest, Instagram, and Google+846Save
Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack What do the White House, Sports Illustrated, and my cousin Jimmy all have in common?They all publish content on Medium.For the White House, that content includes State of the Union addresses and policy announcements. Sports Illustrated, meanwhile, manages a sports news publication called The Cauldron. My cousin Jimmy? He publishes an ongoing series on advanced cat grooming techniques.And that, my friends, is Medium in microcosm: It’s a social publishing platform that is open to all and home to a diverse array of stories, ideas, and perspectives. As Medium founder (and Blogger creator/Twitter co-founder) Ev Williams wrote when he first launched the platform in 2012:Medium is not about who you are or whom you know, but about what you have to say.”To help emphasize the importance of what it is you’re saying, the overall design of Medium is minimalistic, featuring lots of white space and limited formatting options. Want to change the header typeface to Comic Sans? You can’t. Medium won’t allow for such atrocities of design.Download 195+ visual marketing design templates to use for social media posts, infographics, and more. But that’s just one of many little nuances that come with the territory for Medium users. In fact, if you’re just getting started on the platform, there’s a fair amount to learn before you hit publish. Let’s get into it …How to Use Medium: The Beginner’s Guide for MarketersAs a marketer, Medium presents an opportunity for you to reach a new audience with your content. But it’s important to understand that this isn’t just another Twitter, or Facebook. According to Williams, you can think of Twitter as “what’s happening,” you can think of traditional news as “what’s happened,” and you can think of Medium as “what really happened.” The platform is geared toward sharing longer-form, more well-thought-out content. (But of course, given the open-to-all nature of Medium, that isn’t the only type of content you find there.)Whether you’re looking into Medium for its publishing capabilities or you simply want to learn more about the platform before you set up an account and start exploring, you’ve come to the right place. Click on a link in the table of contents below to jump ahead to the section you’re looking for, or keep scrolling to read the full guide.1) Getting Started With Medium a. Creating an Account b. Following People, Publications & Tags2) How to Interact With Medium Content a. Recommending, Sharing & Bookmarking b. Highlighting c. Writing Responses3) How to Write & Publish on Medium a. Formatting Text b. Adding Images & Media c. Sharing Drafts & Publishing d. Measuring Results1) Getting Started With Mediuma. Creating an AccountWhile it’s true that anyone can view Medium content (regardless of whether or not they have a Medium account), in order to publish and interact with folks on the platform, you need to have an account and be logged in.Fortunately, you can create an account in less than a minute by going to Medium.com and clicking the “Get started” button in the center of the page (or the “Sign in / Sign up” link at the top of the page). From there you’ll have four different sign-up options to choose from: Twitter, Facebook, Google, and email.My recommendation: Sign up for Medium using Twitter or Facebook. That way all of your existing connections from Twitter/Facebook who are on Medium will automatically be following your account once it’s created. This saves you the trouble of having to build up a new audience entirely from scratch. Also, regardless of the option you go with to start, you can always link your Twitter or Facebook to your Medium account later via the Settings menu.The Settings menu is also where you can update your username/profile page URL. If you sign up with Twitter, your profile page URL, by default, will be medium.com/@YourTwitterHandle. But you’re free to change it. From the Settings menu you can also control what email notifications you receive from Medium. (You’ll learn about what triggers these notifications in the sections to follow.)The other main things to remember when it comes to setup? Adding a profile photo and writing up a short (160-character max) bio for your Medium profile page. (Note: If you sign up using Twitter, your Twitter profile photo and bio will be automatically synced to your Medium account.)b. Following People, Publications, & TagsWith a Twitter feed, the content that’s surfaced comes primarily from the accounts of the people and organizations you follow.With a Medium feed, the content that’s surfaced comes not only from the accounts of the people and organizations you follow, but also from the publications and tags you follow. What’s more, when you search for content on Medium, people, publications, and tags all show up in the results.Medium publications are collections of stories based around a common theme. Anyone can create them — yourself included — and the way they work is fairly straightforward. As the creator of a publication, you’re an editor by default, which means you have the ability to a) add writers to your publication, b) edit and publish the stories that are submitted by your writers, and c) review the metrics for all of the stories that are part of your publication. As the publication’s creator, you’ll also have the ability to appoint new editors (so they can do all of that stuff I just mentioned).To get a better sense of what Medium publications are all about and what types of stories appear in them, check out this earlier post I wrote: “8 Medium Publications You Should Be Following.”Now, on to tags.Tags are sort of like the hashtags of the Medium ecosystem. Or, as the Medium team puts it, tags are “a way of organizing and discovering content” on the platform.When you publish a story on Medium, you get the option to add up to three tags, which appear at the bottom of your story. Clicking a tag brings you to a page where you can see more stories with the same tag, as well as some suggestions for other tags you might be interested in.The main benefit of following tags is that it can help personalize your Medium experience. Instead of surfacing content based solely on your social graph (i.e., the people/publications you follow), Medium uses tags to surface content that’s based on your specific interests as well. For example, if you’re into baseball, you could follow the “baseball” tag. Into “small fluffy dog breeds”? Yep, there’s a tag for that (granted only one story has been published under it).So far in this introduction to Medium, we’ve acted mostly as passive observers. We’ve set up an account, and started following some accounts, publications, and tags. In the next section, we’ll dive into the more interactive aspects of Medium.2) How to Interact With Medium Contenta. Recommending, Sharing & BookmarkingThe “Recommend” is the “Like” of the Medium world. It’s a way to show you that you appreciate the content that someone has shared.When reading a story on Medium, there are two places where you can recommend it: At the bottom of the actual story …Or on the nav bar that appears at the bottom of the screen when you scroll back up in a story …In either case, you’ll need to click on that green heart outline icon you see. Once clicked, the heart will change from an outline to solid green. To see the full list of people who’ve recommended a story, you can click on that little number you see next to the heart.When you recommend a story, the writer, by default, will receive an email notification. (But that’s something you can control in Settings). The more recommends a story receives, the more likely it will be to get shared around the Medium network. Stories that receive the most recommends within a given time period get featured on Medium’s “Top stories” page, which is updated on an hourly basis.In the same two locations where you can recommend a story, you can also share that story to Twitter or Facebook (by clicking that little arrow icon), and you can bookmark the story for later reading by clicking the bookmark icon (which turns solid once clicked).Once you bookmark a story, it will appear on your “Bookmarks” page, which you can access from Medium’s homepage.b. HighlightingIn addition to recommending, sharing, and bookmarking Medium stories, you can unlock a second level of interaction by selecting a section of text with your cursor. Once you’ve highlighted some text, a pop-up menu will appear that gives you four options: Views: The number of people who visited a story’s page.Reads: An estimate of how many visitors read a story all the way through.Read Ratio: The percentage of visitors that ends up reading an entire story (i.e., the difference between reads and views). According to Ev Williams, this ratio is an important factor in determining how a story gets ranked/surfaced on Medium.Recommends: The number of recommends a story receives. Thanks for following along.Remember, this was just an introductory look at how to use Medium. There are several more features and options we haven’t covered, but we’ll do so in future posts.Anything specific you’d like to learn about Medium? Have any Medium tips you’d like to share? Leave a comment below. Off-Site Content Topics: Originally published Apr 14, 2016 7:00:00 AM, updated July 28 2017 Highlight: Clicking the highlighter icon will put a green highlight around the text you’ve selected, which is visible to your Medium followers. By default, a story’s writer will receive a notification when a section of that story is highlighted.Response: Clicking the speech bubble icon will allow you to write a response to the story you’re reading. The section of text you’ve highlighted will appear at the top of your response. (More on responses in a second!)Text Shot: Clicking the Twitter icon will generate a “Text Shot,” which is a tweet that automatically pulls in the text you’ve highlighted as a screenshot.Private Note: Clicking the lock icon will allow you to send the writer of the story a private note. (Note: This functionality can be turned on and off in your account settings.)c. Writing ResponsesUnlike traditional blog comments, Medium responses are treated as individual stories. That means in addition to appearing at the bottoms of the stories you respond to, the responses you write are documented on your profile page, and have the potential to take off and get highly circulated just like traditional stories.As a newcomer to Medium, writing responses can be a great way to engage with people on the platform without having to commit to writing a full-blown story. It can also help you come up with ideas for your first story when you do decide to write it.3) How to Write & Publish on Mediuma. Formatting TextFrom the Medium homepage, there are two places where you can access the Medium editor and start writing or laying out a story: via the “Write here … ” prompt near the center of the page and via the “Write a story” link at the top of the page.As you’ll likely discover, writing in Medium’s editor is highly intuitive and — from a stylistic perspective — nearly impossible to screw up.By highlighting text, you can unveil several basic formatting options, including bold, italics, and hyperlinking. You can also designate text as an H1 … Or as an H2 …And you can choose between two different styles of blockquote. Option A:And Option B:Of course, if you really want to get fancy, you can use Medium’s drop caps function. Know those enlarged, stylized letters you sometimes see at the beginning of sentences? Those are drop caps. According to the Medium team, they’re useful for “pacing, starting a new chapter, or just a little typographical delight.”Another option for creating some separation between different sections of a story in Medium is to use a part, or separator. In order to insert one, you’ll first need to click that little plus icon that appears when you’re on an empty line of your story.Clicking that plus icon will open up a menu with four options. The one on the far right — the icon with the two little lines — is the separator. Here’s what it looks like on the page:b. Adding Images & MediaAdding images, videos, and other media (e.g., tweets) to your Medium story can be as simple as copying and pasting their URLs into Medium’s editor. The editor, in most cases, can automatically recognize the media’s format and render it accordingly.Alternatively, you can click on the plus icon to open the same menu you used to insert the separator in the previous step. From there, you can upload an image from your computer, insert a URL to a video, or insert the embed code to another type of media using the corresponding icons.Depending on the specific size of the image you upload, you’ll have up to four different size options to choose from for displaying that image. These size options, which will appear in a pop-up menu after you insert an image, include left-aligned, center-aligned, wide (where the image width exceeds the width of the text) and full-width.By default, Medium will display the formatting option that best fits the dimensions of the image you insert.c. Sharing Drafts & PublishingWhen you’ve finished your story and are happy with how everything looks, head up to the top nav where you’ll find two links: “Share” and “Publish.”Clicking “Share” will generate a link to the draft of your story, which you can share with anyone — even if they don’t have a Medium account. And (as you can read in the screenshot below) the people you share the draft with will also have the option of leaving you notes.Clicking the “Publish” button, meanwhile, will open a menu where you can select up to three tags for your story. Medium will recommend some tags by default, but you can also search for tags and create new ones by simply entering text.Once you’ve selected tags for your story, you can hit the “Publish” button to share your story with the world.d. Measuring ResultsIn order to see how your stories (and responses) are performing, you can go to the “Stats” page using the URL medium.com/me/stats. You can also navigate to the “Stats” page via the dropdown menu at the top right of the Medium homepage.When you arrive on the “Stats” page, you’ll first see the aggregate number of views, reads, and recommends your stories and responses have received over the past 30 days. There’s also a graph that provides day-by-day granularity. By hovering over a column on the graph, you can view metrics for the specific day that column corresponds to.If you keep scrolling down the page, you’ll be able to view the individual stats for each of your stories. Specifically, Medium provides data on views, reads, read ratio, and recommends.Here’s a quick rundown on what those metrics mean:
Originally published Sep 9, 2016 8:00:00 AM, updated October 30 2019 Email Marketing Topics: Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack You know that you’re a true email marketer if every single one of your emails includes a call-to-action. And I’m not talking about email marketing blasts here. What I have in mind are the individual, personal email messages you send on an everyday basis.Yes, your personal email signature can provide a serious marketing opportunity.You’re most likely already using your own email signature to provide information about who you are and where you work. But you can take this practice to the next level by updating your signature to reflect the marketing campaigns you are running today.Easily create your own professional email signature with our free Email Signature Generator here.Are you missing out on another opportunity to spread brand awareness or nurture prospective customers? Wondering what exactly you can promote through your email signature? Here are 12 awesome suggestions.12 Professional Email Signature Ideas to Support Your Marketing Campaigns1. Your HomepageThe least you should promote in your email signature is your company’s website. But in order for this tactic to be efficient, you have to make sure your homepage acts like a landing page.In other words, it directs the visitor’s attention to the activity you want them to take. For instance, HubSpot’s homepage suggests that you receive a free product demo. Including your website’s homepage in an email signature also helps to expand awareness of your brand. Here’s an example (with help from our friend, Harry Potter):2. Social MediaWhen it comes to the usage of social media in email signatures, you have two options. You can either include a link to your personal accounts on sites such as Twitter, LinkedIn, Facebook, Google+, etc., or you can include links to your company’s accounts. Both are good options. Check out how HubSpot’s Principal Marketing Manager Pam Vaughan promotes her social channels in the example below:3. Your BlogYour blog is one of the smartest things you can include in your email signature because it provides value to the community and gets updated on a regular basis. The fresh content on your blog is more engaging than a static homepage and will most likely retain the attention of the visitor for longer.If you do shine light on your blog, don’t forget to include calls-to-action throughout your posts to encourage readers to take the next step and become a lead. Using our email signature tool, you can hyperlink to your blog so recipients can click into your blog straight from the email. Check out the signature from my colleague, Carly Stec, made using HubSpot’s Email Signature Generator:4. BookHave you written a book? Has your manager or CEO written one? Don’t be shy about it. Share a link to your work in your email signature. This can help you build authority and credibility among the people you communicate with. Here’s our own Aja Frost promoting a book, made using HubSpot’s Email Signature Generator:5. Conferences & EventsIs there a company trade show coming up soon? Or maybe you are speaking at a conference? Change your email signature to reflect that. While your email signature might not necessarily help you generate more registrants, it will surely spread the word about the event and gain some awareness among your target audience. Here’s an event promotion signature from my colleague, Elijah Clark Ginsberg:(P.S. – Are you registered to see some of the most well-known marketing and sales professionals at INBOUND yet? Register here!) 6. New Marketing OfferHave an offer that’s doing a great job of converting traffic into leads? (You can tell by looking at their corresponding landing pages’ visitor-to-submission rates in your marketing analytics). Identify your best performing offers, and then expose them to more traffic. Use your email signature to share a link to a popular ebook or a webinar. Or if you’re currently featuring a new campaign that highlights a particular offer, use that in your signature instead. Here’s an example of my own signature promoting this guide:7. Industry ResearchSpeaking of data, don’t underestimate the impact that facts and figures can have in a marketing context. People on the web are overwhelmed with information, which encourages them to look for specifics. If you publish an industry report based on proprietary research, as Mimi An does over at HubSpot Research, consider including a link to it in your email signature:8. Case StudiesSalespeople love this one. If you’re talking to potential customers, what’s better than sharing stories of successful ones?For instance, you can mention how your product or service increased the ROI of customer XYZ, or quote a customer in your email signature to boost your company’s credibility.9. Free ToolIf your company happens to have a free tool, such as an ROI calculator, educational game, or blog topic generator, give it some marketing love. Free online tools have the power to engage readers and get them further interested in your product or service. Check out Eric Peters’ signature promoting HubSpot’s free email signature generator (meta, we know):10. Demonstration of Your Product / Free ConsultationWhen you are having a tough sales month, consider using an email signature that promotes a free consultation with your team or even a demonstration of your product. In that way, you’ll increase traffic to these middle-of-the-funnel marketing offers and show your sales organization that you’re taking advantage of every possible opportunity to help them out.11. News about Your CompanyIf your team or company has received recognition for exceptional work, highlight the news article or press release in your email signature. News that your company is doing exceptional work will drive traffic to your blog and promote greater brand awareness for your organization. Here’s an example from HubSpot’s Marketing Team Development Manager, Emily MacIntyre:Want an email signature like the one above? Make your own with HubSpot’s Email Signature Generator.12. Promotional VideosHas your company ever produced a promotional video? (Here’s an awesome video about HubSpot’s culture, for example.) Add a link to your company’s video so recipients can learn more about you without navigating away from the email message. You can promote a campaign, an event, or an offer in a more engaging way than a hyperlink alone. Here’s an example from our own Angela O’Dowd promoting HubSpot’s Agency Partner Program:Ready to rework your email signature? Simplify the process using HubSpot’s Email Signature Generator.